VIVI - AI Conversational Engagement & Speech QA Analytics

Unified AI Customer Experience Suite

Smarter Conversations,
Real Results.

Take absolute control over CX with VIVI. Automate voice and chat customer support interactions instantly, while continuously analyzing 100% of conversations with built-in speech intelligence.

Request Demo Request Pricing

0%

Customer Wait Time

VIVI handles calls and messages instantly, eliminating queues.

0%

Agent Burnout

Routine tickets are automated, allowing agents to focus on complex cases.

24/7/365

Continuous Presence

Instant multilingual support via Voice, WhatsApp, and Web.

100%

Auto Quality Scoring

VIVI transcribes and scores every single conversation for compliance.

portal.vivi-cx.com/telemetry-cockpit

VIVI Interaction Telemetry

Simultaneous Chats/Calls

1,248 +12% vs last hr

Query Resolution Rate

87.4% Excellent

Average Speech Latency

180ms Sub-second

Live Chat Session #98124

VIVI Bot

Hey! I need to reschedule my support appointment for tomorrow.10:42 AM • Customer

Sure! I can help you with that. Let me look up your registration details. Is it under your registered email?

10:42 AM • VIVI

Yes, it is admin@govivace.com.10:43 AM • Customer

Perfect. I found your ticket (ID: #4992). I have moved your slot to tomorrow at 2:00 PM. I've sent a confirmation SMS!

10:43 AM • VIVI

One Unified Platform

Conversational Engagement & Compliance in One Place

VIVI scales outbound and inbound operations using Conversational voice/chat AI, while concurrently executing deep speech analytics.

Conversational Engagement

VIVI Frontline Automation

Automate frontline engagement with VIVI. Deliver natural, human-like voice and text conversations to instantly resolve 80%+ of inbound support requests and execute proactive outbound campaigns.

VAD & Conversational Barge-In

VIVI understands natural interruptions and pauses, offering fluent back-and-forth customer speech flows.

Omnichannel Automation

Execute automated support 24/7/365 across traditional Voice calls, Web chat widgets, SMS templates, and WhatsApp.

Real-time CRM Integration

Instantly read and write customer logs in Salesforce, HubSpot, Zendesk, Zoho, or database APIs via standard Webhooks.

Outbound Campaign Management

Configure bulk scheduling, auto-dialing, and intelligent conversational bots to automate surveys, follow-ups, or sales calls.

Speech Analytics & QA

VIVI Quality Intelligence

VIVI transcribes 100% of customer conversations, flags compliance standards, tracks dead silence and overtalk, and delivers deep operational quality insights with built-in speech intelligence.

100% Automated QA Scoring

Score all calls immediately against customizable QA parameters, replacing biased manual auditing samples.

Compliance & Risk Flagging

Instantly flag regulatory script deviations, long silence gaps, conversational overtalk, and negative sentiments.

ASR Telemetry Dashboards

Access visual reports showing Average Handle Time (AHT) trends, silence ratio charts, and positive/negative sentiment ratios.

AI-Powered Agent Coaching

Generate descriptive positive and constructive coaching summaries automatically to optimize agent training pipelines.

Faq

Frequently asked

questions

Browse through these FAQs to find answers to commonly asked questions.

What capabilities are combined within the VIVI platform?

VIVI is a single, unified AI customer experience suite. It delivers frontline intelligent conversational voice and chat automation (handling inbound customer requests and large outbound messaging campaigns instantly), alongside built-in speech analytics that automatically score compliance, track SLAs, and generate coaching insights.

How long does it take to deploy VIVI voice and chat bots?

Deployments are exceptionally fast. Using our drag-and-drop conversation designer, standard support FAQs, simple appointment scheduling, and outbound messaging campaigns can be deployed with zero coding required in just a few days. Custom, high-complexity integrations and unique brand voice training typically take 2-3 weeks.

Which CRM systems and telephony setups does VIVI support?

We offer seamless, out-of-the-box integrations with major customer relationship systems including Salesforce, HubSpot, Zendesk, Zoho, and Freshdesk. On the telephony side, we connect with standard SIP Trunking, Twilio, Genesys, Avaya, and Cisco solutions, alongside offering standard REST APIs for custom in-house portals.

How does VIVI perform automated conversation quality scoring?

VIVI transcribes 100% of human and bot conversations using proprietary, high-accuracy speech recognition. It automatically evaluates call transcripts against your custom criteria, auditing proper agent greeting patterns, ID verification, mandatory compliance scripts, maximum dead air/silence thresholds, overtalk, and negative customer sentiments.

Contact Us

Let's work

together

Get in touch with the GoVivace expert team for VIVI platform inquiries, pricing, and live deployment schedules.

Reach Out

Bring Smart Voice Automation To Your Business.

Interested in deploying VIVI or scheduling an enterprise trial? Reach out to our solutions team to receive custom volume estimates and bespoke integration maps.

GoVivace Communication Channels

Contact our department leads directly or launch the live secure portal contact forms.

Phone Support+1 (571) 300-7860

Sales Inquiriessales@govivace.com

Technical Supportsupport@govivace.com

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